With the devolution of the monopolies and oligopolies that existed within the utilities sector the need to be more cost effective and efficient is becoming increasingly important.

From call centres to power stations, the need for a better service at lower cost is paramount. Ensuring that your operations are working as effectively and efficiently as possible is vital to maintain a competitive position in a difficult market.

Finding the right approach to address issues faced by your organisation can be challenging, especially in a large complex organisation. Being more customer focused, and actively understanding what 'value' means to your customer, will allow your organisation to improve key business value streams and maximise current and future opportunities.

Lean Sigma deployment implemented by KM&T will let you see where your true bottle necks are in your processes and empower your workforce to use their skills to tackle problems through an embedded culture of continuous improvement.

KM&T can bring about real and tangible performance improvement in:

• Logistics planning
• Streamlined project planning
• Reduce inventory levels and work in process
• Call centre organisation and efficiency to decrease customer waiting times
• Customer service maximisation
• Upstream service management
• Service maintenance efficiency management
• Customer invoice processing and billing satisfaction
• New customer product and market identification