Today's communications market is one of the most intensely competitive markets, with numerous telephone, mobile phone and broadband providers striving to provide 'World Class' customer service with clear pricing structures that are attractive to customers.

Due to current economic conditions it has become vital to increase capacity while decreasing operational costs. Combine this with a heavily competitive environment where everyone is looking for ways to make their process faster, better and cheaper. The challenge is to take the appropriate action that will enable your organisation to maximise resources and increase customer retention.

The KM&T Lean-Sigma business solution provides a powerful complete package to empower your business to take control of all aspects of performance and process management and help eliminate waste in your business.

Our successful business improvement programmes have provided the following benefits to our clients, including:

• Reduce line churn
• Optimise capacity in servers
• Reduction of excessive administration costs
• Identity new and manage current risk within product environment
• Increase call centre efficiency and SLA management
• Problem escalation process (ITIL)
• Office organisation and standardisation
• Generate better cash flow and business liquidity
• Align strategic objectives and tactical deployment techniques